If you are on the Wifi Setup Page and your Mileage Ace Device Link application is open (green window) and the setup page is still asking you to Launch or Install, something isn’t working right. This help article will help you solve this problem.
Has it worked before?
If the setup page has worked for you before, usually this is the problem:
Your hosts file has been changed
Anti-virus software will sometimes modify the hosts file, which can affect the connectivity of our setup page. Don’t worry, it’s an easy fix.
Here is an article on updating this file by hand: how to update the hosts file by hand.
It’s never worked
If you’ve never been able to get the Wifi Setup page to work on your computer, it’s possible the installation was unable to update your computer’s hosts file.
In this case, here is an article on updating this file by hand: how to update the hosts file by hand.
Still Not Working?
99% of the time, the above steps will solve any problem with the setup page asking to Launch or Install even when your Mileage Ace Device Link application is open.
If you get this part working and are being asked to Please Connect Your Mileage Ace and it’s not recognizing the connected device, please see our help article Computer not recognizing the mileage tracker.
If you are still getting stuck at this step and the above process hasn’t solved any problems, please email firstname.lastname@example.org and we’ll gladly help get this solved.