Not seeing your network in the Discovered Wifi Networks list? There are a few possible reasons why this might happen.
Original Wifi device only
If the back label of your Wifi device says “Mileage Ace Wifi, Model 2” this does not apply.
If you are asked to log a trip, please do so. Your Mileage Ace only looks for networks when it has data to upload. No trips means no data, which means no networks are shown.
If you are seeing this message and you have uploaded before then your device probably just uploaded. Check the DEVICE’S LAST UPLOAD area above your wifi list to see when the last trip was processed.
Momentarily poor signal conditions
Due to signal conditions, the mileage tracker may not have seen your network on its last search. Try refreshing the list to see if your network is found.
Here’s our article on how to refresh your wifi list.
Too far from the router?
If your router is far away or hidden in a closet in another room, the Wifi signal may be too weak. If possible, try moving the mileage tracker to the router to see if the signal appears (you’ll need to refresh the networks when you are closer).
Is this a 5GHz network?
Mileage Ace only uses 2.4GHz networks because these network signals travel much greater distances. Most routers have the ability to broadcast both 2.4GHz and 5GHz networks – please check your router documentation to see how to do this.
Is yours a network hidden (not broadcasting)?
Mileage Ace only connects to broadcasting networks. If your location requires a hidden network, we recommend setting up a guest network for Mileage Ace to use.
Please see our article about detailing how to setup a guest network for this specific purpose.
Reboot your router
If all else fails, this is a good go-to. Simply unplug the power to the router for about 30 seconds, then plug it back in.
We have seen this simple thing solve multitudes of different problems that were giving people headaches for hours!