FREQUENTLY ASKED QUESTIONS

Got a question about The Mileage Ace?
Here are some questions and answers that we frequently get.


Why A Monthly Subscription?

Our subscriptions are designed to be as affordable as possible - remember, after only 105 business miles, you have paid for an entire year of service!

Anyone can sell you an item and walk away. But at The Mileage Ace, our most important value is to be there for you for the long-term. We store and back up your mileage logs for years so you have every detail in case of an audit.

Maintaining and protecting those mileage logs is an ongoing expense, and a system as robust as ours has a lot of behind-the-scenes costs. We use top-of-the line servers to keep everything safe, backed up, and running at top speed.

This low-cost renewal fee allows us to keep YOU as a prioity while simultaneously insuring that we are around to help for years to come.

DOES IT WORK IN CANADA?

Absolutely! The Mileage Ace also works all across the UK, and a setting in your account switches from miles to kilometers in the click of a button!

PC or Mac? Tablets? Smart Phones?

Yes, yes, yes, and yes! The Mileage Ace is 99.9% web-based, so you can access your mileage logs anywhere a device can access the internet. It's totally platform independent.

The only time you need a computer (either PC and Mac) is for the inital setup to tell the device which WiFi networks to use. You can see the requirements for our software on the Downloads page.

Does My Computer Have To Be On All The Time?

No! After the initial setup, The Mileage Ace doesn't need your computer at all. It uploads the GPS tracked logs directly to our internet servers straight from your car using WiFi. Pretty awesome, right?

IF I USE A HOTSPOT, HOW MUCH DATA DOES IT USE?

Very little. The Mileage Ace uses a proprietary, compressed file format to store your GPS-tracked mileage logs. One Megabyte of upload data will cover about 30 hours of driving.

Do I Need WiFi In My Car?

Not at all! The Mileage Ace will connect to your home or office network when you park your car. You can also use WiFi hotspots on your phone or tablets if you are travelling, or if you park too far away from your home or office network to get a signal.

How Long Can It Go Between Uploads?

The Mileage Ace can store at least 50 driving hours worth of GPS tracked mileage logs before needing to upload the trips.

For most people, this is at least one month worth of driving.

WHAT IS THE 30-DAY MONEY BACK GUARANTEE?

It's just what it sounds like. You have 30 days from the day it ships to return your order. Just send an email to refunds@mileage-ace.com with your order number in the subject line, explaining that you would like a refund. We will respond with a return RMA code for you to include on the shipping label. Once we receive your returned device and verify it has not been damaged, we will refund 100% or your original purchase, minus shipping.

This policy only applies to purchases made through our website www.mileage-ace.com. If you purchased from another retailer, you will need to inquire with them about their return policy.

WHAT KIND OF WARRANTY DOES IT HAVE?

We offer a ONE-YEAR MANUFACTURER WARRANTY for the device. This means if the device fails within one year, so long as we can determine the failure was manufacturer related (ie: you didn't spill coffee on it), we'll replace it for free. If you purchased through another vendor, we will need to see the original purchase receipt as well.

If you've gone beyond one year and your device isn't working properly, still contact us. We will do everything we can to take care of you in the most fair way possible. As we mentioned above in 'Why A Renewal Fee', one of our most cherished values is to be there for our customers.

DO YOU HAVE SALES AFFILIATE PROGRAMS OR RE-SELLER ACCOUNTS?

For sure! Send an email to affiliates@mileage-ace.com with your contact info and some details of what you are interested in, and we will work with you to make it happen.

Have a question not answered here?

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GET AMERICA'S #1 MILEAGE TRACKER
FOR ONLY $199.99